Upper North Shore Sydney

Frozone Air is currently the best choice for air conditioning installation in the Upper North Shore area

The Compare Air Conditioning review team conducted comprehensive reviews of air conditioning installation Sydney companies in Upper North Shore.  Our Frozone Air review decided to award them with the number one position based on their:

• Affordable and reasonable pricing;
• Advertised fixed pricing on services;
• Online website shop, with different models and makes of air conditioning products;
• Price flexibility through discounts such as price matching of competitors quotes and volume discounts on multiple units;
• Great manufacturers promotions and special deals;
• Solid customer service standards; and
• Great range of air conditioning products from leading brands

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Covid-19 update

Covid-19 has impacted the way AC installers are engaging with customers. Upper North Shore air conditioning installation companies have introduced policies to reduce the spread of Covid-19:

• Frost Air has established sensible safety practices during Covid-19 to keep their customers safe, such as social distancing and delaying installations if a customer or technician is unwell.
• Air Conditioning Guys ask their staff to complete an online Covid-19 course and they communicate with customers to help them feel safe during Covid-19
• Relevant Air ask staff to wear PPE, such as masks and gloves and have increased hygiene practices
• AirOMania ask their technicians to wear gloves or masks or other PPE, if requested by customers to do so.
• Our Endeavour Air Conditioning review team found they are willing to quote customers based on floor plans and photos and are regularly communicating with customers about safety and Covid-related issues.

Price

Frozone Air’s price range is considered competitive and affordable, in comparison to the pricing of other top 5 Upper North Shore air conditioning installation Sydney companies. The company’s pricing is considered very reasonable, with the following features noted:

• The company advertises fixed upfront pricing on services on their website, which reflects genuine and transparent pricing;
• The Frozone Air online web shop, allows customers to choose different models and makes of air conditioning products;
• The prices advertised in the online shop are a general price base, which includes the costs of a standard installation and subject to an onsite appraisal;
• Additional flexibility on price through discounts, such as price matching of competitors quotes and volume discounts on multiple unit; and
• The “Specials” page on the Frozone Air website lists all the current manufacturers’ offers and promotions.

The graph below displays the cost effectiveness rating of each of the top 5 air conditioning installation companies in the Upper North Shore area. Frozone Air received a great cost effectiveness rating, which is like one of the other top 5 air conditioning installation companies, due to their similar price ranges.

The price ranges of the other top 5 Upper North Shore-based air conditioning companies were reviewed, with some highlights presented below:

• Air Conditioning Guys and Relevant Air & Water share a similar price range, as well both offer further discounts, such as the price matching of competitors quotes;
• Air Conditioning Warehouse and AirOMania both offer an interest-free payment option to their eligible customers; and
• Air Conditioning Warehouse received the highest cost effectiveness rating of 5 out of 5 and offer very affordable prices on air conditioning products and services.

Quotation system

Each of the Upper North Shore air conditioning installation companies were reviewed in relation to their quoting processes.  Frozone Air was found to have a simple and solid quotation system, with features like:

• Customers can receive a quote either over the phone, by email or through one of their online forms;
• Quotes received by phone and email are an estimate, as the company prefers to conduct a free in-home appraisal, before providing a fixed quote;
• The phone was found to be the quickest method to receive a quote from the company;
• The online quote tool calculator on the company’s website is simple and easy for customers to use; and
• Package prices listed on the online shop, are based on standard installation costs and are subject to an in-home appraisal.

The quotation systems of the other top 5 air conditioning companies in Upper North Shore were also reviewed and compared, with some findings presented below:

• Air Conditioning Guys provide itemised and detailed written quotes, which show a breakdown of costs and include any current manufacturers’ promotion;
• The quotes received from the Air Conditioning Warehouse were found to be simple and less detailed than other companies;
• Relevant Air & Water also provides detailed quotes, which are easy to understand and include all the associated costs; and
• Customers with AirOMania can request a quote by phone, email, through their online form or use the online chat feature to chat with an experienced team member.

Customer Service

Each of the top 5 Upper North Shore air conditioning companies were contacted on several occasions, via phone and email. Each company was given a rating for their customer service by email and phone, as seen in the graph below.

The team at Frozone Air demonstrated good customer service standards, with examples such as:

• The Frozone Air team are knowledgeable and provide genuine and direct responses to questions, even on an initial phone enquiry.
• Team members displayed solid industry knowledge and experience, by phone and email;
• Email responses were simple, clear and easy to understand;
• Phones call are generally answered by knowledgeable people who can answer technical questions and provide a quote;
• The Frozone Air team are happy to recommend air conditioning solutions and brands;
• The company are happy to conduct a free in-home appraisal, to provide a more definite and firm quote;
• The company’s services are backed by a 100% satisfaction guarantee, where if customers are not happy with the service, the service fee will be refunded; and
• Frozone Air has received many online customer reviews, reflecting highly rated experiences.

The email responses times of each company were recorded and compared with the other Upper North Shore companies. The graph below shows the email response speeds of the top 5 Upper North Shore companies to customers’ inquiries and requests for a quote. Response times were rated on a scale of 1 to 5, with 1 indicating fast responses, within 6 hours and scores of 5 indicated slower response times, generally after 4 days.

The Frozone Air review found the company was slow in both email response categories, generally taking generally between 2 to 4 days. Frozone Air received a score lower than three of the other top 5 companies, however Frozone Air responded slightly faster than the AirOMania.

All the other top 5 Upper North Shore air conditioning installation companies were found to offer good customer service standards, with examples such as:

• Air Conditioning Guys recorded very fast email response times, with written quotes generally received within 2 hours after sending a request;
• Both AirOMania and Air Conditioning Warehouse offer services outside of normal business hours, which is highly beneficial for customers who work during the week; and
• Phone calls at Relevant Air & Water are generally answered by a knowledgeable team member, who is happy to answer questions and discuss options.

Product range

The Frozone Air installs many of the leading air conditioning brands, such as Daikin and Mitsubishi Electric. Interesting facts about the company’s product range includes:

• By offering a range of brands, the Frozone Air team aims to provide choice for their customers;
• The company prides themselves on supplying and installing the most up to date energy efficient and innovative products; and
• The online shop on their website features many different models and makes of air conditioning products, which Frozone Air can both supply and install.

The preferred brands of the other top 5 Upper North Shore air conditioning installation companies vary, with:

• The Air Conditioning Guys review team found this company’s top brand is Daikin, based on its reputation for quality and reliable products;
• Air Conditioning Warehouse’s recommended brand is Fujitsu, due to its affordable and reliable product range;
• Our Relevant Air & Water review team found that their preferred brands are Mitsubishi Electric and Daikin, based on their great after-sales service; and
• AirOMania recommends Daikin and Actron Air, due to their high quality and reliable products

Technical expertise and experience

Technical expertise and knowledge varies between companies, however all of the top 5 Upper North Shore companies showed good knowledge and experience of the air conditioning industry.

The top company, Frozone Air was found to have great technical knowledge and experience, with findings noted below:

• Frozone Air is one of the newer companies operating and servicing the Upper North Shore area;
• The Frozone Air team are fully licensed and experienced technicians, so customer can expect a high-quality installation or repair job;
• Frozone Air’s technicians have over 40 years combined industry experience, which creates unmatched service and quality workmanship;
• The team has a broad range of technical expertise in the air conditioning installation Upper North Shore industry;
• Their technical team can both install and repair air conditioning systems they supply; and
• A 5-year warranty on their workmanship.

The technical experience and knowledge of the other top 5 Upper North Shore air conditioning installation companies also were also reviewed, with highlights presented below:

• With over 11 years in operation, Air Conditioning Guys have a team of highly experienced technicians;
• The experienced technicians at Air Conditioning Warehouse can install and service all brands and models of air conditioning systems;
• The team at Relevant Air & Water can install and repair all the air conditioning systems and brands they supply; and
• Our AirOMania review team found this company has a lot of experience with apartment installations and have a good understanding all the requirements and considerations involved.

The warranty protection on workmanship can also vary between companies. The amount of years protection offered by the top 5 Upper North Shore companies can be seen in the graph below.

Frozone Air and two other top 5 companies all offer a standard 5-year protection on their installation services. Air Conditioning Warehouse offers a shorter protection period, with a one-year installation guarantee and Relevant Air and Water offered the lowest protection, with only a 3-month guarantee. However, problems related to the installation workmanship generally arise soon after completion.

View our top 5 AC installers in other cities around Australia via our Compare Air Conditioning home page.